CLINIC POLICIES
ABOUT YOUR OHIP HEALTH CARD:
As a patient, you must bring and present a VALID OHIP card when registering to EACH MEDICAL VISIT, whether by telephone, or in-person.
For patients without a valid OHIP Health Card or Out-Of-Province Quebec residents, a minimum $50 medical visit FEE is required to be paid prior to being assessed by a doctor. The FEE is refundable within 60 days of the medical visit ONLY when you present BOTH a valid OHIP Health Card for the date the visit was conducted and the original receipt.
Out-Of-Country residents will be charged a minimum of $100 Non-Refundable FEE per medical visit.
NON-OHIP or UNINSURED SERVICES:
There are several services that are not covered by OHIP - for example: sick or doctor notes, travel advice, various medical forms, etc. Please see our complete list of Non-OHIP covered services HERE or speak with one of our staff for additional information.
OUR CLINIC HOURS OF OPERATION:
The clinic reserves the right to CLOSE PRIOR TO THE POSTED CLOSING TIME (online & onsite) due to excessive patient volumes or unforeseen circumstances. Patient registration ends 30-60 minutes prior to the posted closing hours.
ABOUT PRESCRIPTION REFILLS:
Narcotic medications are NOT kept on-site and our doctors will NOT offer prescription refills for any narcotics, sedative-hypnotics, or stimulants to walk-in patients. Such medications may include but are not limited to the following: Oxycontin, Percocet, Percodan, Tylenol 2 and 3, Benzodiazpines, Ritalin, Adderall, etc.
ABOUT BEHAVIOUR:
Our clinic staff will NOT tolerate any behavior that is rude, belligerent, aggressive, threatening, or any verbal or physical abuse. Our clinic reserves the right to decline care to those patients displaying any of the above listed behaviors.
ABOUT NO-SHOWS, CANCELLING & RESCHEDULING APPOINTMENTS:
Cancelling Or Rescheduling An Appointment:
If you need to cancel your appointment, we respectfully request at least 24 Hours notice. Any cancellation or reschedule made in less than 24 Hours will result in a cancellation/rebooking fee.
No-Show Or Missed Appointment:
Patients will be charged a No-Show Fee for a Missed appointment of approximately $30 and up.
ABOUT PERSONAL PATIENT INFORMATION:
Patients are responsible for updating us with their most recent and relevant personal information - For example: Address, Telephone Number, OHIP Health Card Number, etc. Please call the Clinic to update us on any patient information changes.